Heights

You've got questions? We've got answers. 

Heights FAQs

How does the Heights subscription work?

Can I update my information within my account?

How can I update my delivery address?

Can I review my order history?

How do I pause my subscription renewal?

Can I skip my next delivery?

Can I update how often I receive my orders?

How can I receive my next order sooner?

Can I add or edit products within my subscription?

How do I cancel my subscription?

Can I cancel an order that has already been processed?

How can I resume my subscription?

Why is my account not working?

Your Subscription

Where do you ship, and how much does it cost?

When will my order arrive?

How can I track my order?

There is an issue with my order, what now?

Shipping & Delivery

How do I update my billing information?

Do you store my card information?

When will I get charged for my subscription renewal?

Billing

What makes Heights stand out?

Why do you offer subscriptions?

Do you conduct third party testing?

Is Heights environmentally friendly?

Can I recycle the packaging?

How can I get in touch with the Heights team?

General

Can I refer friends and family?

How do I refer a friend?

How can I apply a discount code to my account?

What if I already subscribe to multiple products, but I’m not receiving the bundle discount?

Discounts

What is your 30 day money-back guarantee?

What is your refund policy?

Refunds

Subscription and account info

Vitals⁺ — What's inside?

Who should take Vitals⁺?

When and how do I take Vitals⁺?

Can I open the Vitals⁺ capsule?

Storage, Shelf Life & Quality

What can I expect while taking Vitals⁺?

Can I take other supplements alongside Vitals⁺?

Do you do third-party testing?

Why is my pee more yellow than usual?

Is Vitals⁺ the same as the Smart Supplement?

Vitals⁺

Biotic⁺ — What's inside?

When and how do I take Biotic⁺?

What can I expect while taking Biotic⁺?

Storage, Shelf life and Packaging

Who is Biotic⁺ suitable for?

Why doesn’t it contain prebiotics?

Is Biotic⁺ science backed?

Is there an initial adjustment period or side effects?

Understanding CFUs and Strains

How do Vitals⁺ and Biotic⁺ work together?

Can I take Biotic⁺ and my other supplements together at the same time?

Is Biotic⁺ the same as the Smart Probiotic?

Biotic⁺

Magnesium⁺ — What's inside?

What are the benefits of Magnesium⁺?

Can I take Magnesium⁺ daily?

How is Magnesium⁺ different from other magnesium supplements?

Can I take Magnesium⁺ with other supplements?

When will I feel the benefits of Magnesium⁺?

Are there any side effects associated with Magnesium⁺?

How should I store Magnesium⁺?

Is Magnesium⁺ vegan?

Can I take Magnesium⁺ with my medication?

Who shouldn’t take Magnesium⁺?

Magnesium⁺

Hydrate⁺ - What's inside?

Who should use Hydrate⁺?

When and how do I use Hydrate⁺?

What can I expect when using Hydrate⁺

Can I take other supplements alongside Hydrate⁺?

Hydrate⁺

MIRTOSELECT® Bilberry Extract

DSM’s life’s™OMEGA

Vitamin A

Vitamin B1 (Thiamine)

Vitamin B2 (Riboflavin)

Vitamin B3 (Niacin)

Vitamin B5 (Pantothenic Acid)

Vitamin B6

Vitamin B7 (Biotin)

Quatrefolic® Vitamin B9 (Folic Acid)

Vitamin B12

Vitamin C

Vitamin D3

Vitamin E

Ferronyl® Iron

Zinc

Selenium

Chromium

Iodine

Cerebiome®

Lactobacillus paracasei LAFTI® L26

Lactobacillus rhamnosus Rosell®-11

Lactobacillus helveticus Rosell®-52

Bifidobacterium Bifidum Rosell®-71

Lactobacillus Rhamnosus GG

Bifidobacterium Longum Rosell®-175

Saccharomyces Boulardii

Magnesium Glycinate

Potassium

Aquamin® Magnesium Citrate

Sodium

Cognizin® Citicoline

Bamboo Extract (Silica)

Ginger Root (Mango Ginger Mule flavour only)

Ingredients

B-vitamin and Mental Wellbeing: pilot clinical trial

Third Party human clinical trial

Third party human digestion in vitro trial

Our Studies

The Science

Everything you need to know about managing your Heights subscription.

20 fundamental nutrients in an easy routine. Made by scientists, and approved by experts, so you can feel better from within, in just two daily capsules.

A high-impact, vegan formula of seven highly researched strains, plus zinc, for the gut, immunity, and mind. Guaranteed to contain a minimum of 20bn CFU in a single daily capsule.

A clean, gentle magnesium formula for head-to-toe health.