How can I get in touch with the Heights team?Updated 2 days ago
Whether you’ve got a question about your subscription, need help with an order, or just want to learn more about our products — we’re always happy to help!
Here are the easiest ways to contact us...
✉️ Reply to any Heights email
You can simply reply to any email you’ve received from us — it goes straight to our friendly Customer Care team, who will pick it up from there.
💬 Use the chat bubble
Look out for the chat icon in the bottom-right corner of the screen when you're on our website.
You can:
- Send us a direct message
- Browse helpful articles (like how to manage your subscription or ingredient breakdowns)
- Find quick answers to common questions
📱 Message us on WhatsApp
You can reach us via WhatsApp on +44 330 053 3851.
Just a heads up — this number is for WhatsApp messages only. We're not able to take phone calls on it.
🕒 When can I expect a reply?
Our team is active 7 days a week, and we typically respond on the same day.
During busier times, it might take up to 24 hours to get back to you — but we’ll always aim to reply as quickly as possible.
If you need help right now, the chat bubble is a great first stop — you might even find your answer in seconds! 😊