Why is my account not working?Updated 2 months ago

We use a secure, password-free login system to make things simple — no need to remember a password or manually create an account. 🙌

If you’re having trouble logging in, here’s what to check:

✅ Step-by-step login guide:

1. Make sure you’re using the email address we use to contact you about your orders — that’s the one linked to your subscription

2. Enter your email in the login field

3. Click “Get login code”

4. You’ll receive a 4-digit code by email

   • If you’ve opted into SMS updates, you’ll also receive the code via text

   • The code expires after a few minutes, so be sure to use it quickly

   • Don’t forget to check your Spam or Junk folder just in case

5. Enter the code and you’ll be logged in instantly

📧 Still stuck?

• Double-check for any typos in your email

• Try using your email before your phone number (as not all customers enter a number at checkout)

• If you're still unable to log in, get in touch with our team and we’ll help sort it right away

Our login system (powered by Skio) is fully secure — so your details are safe even without a password.