Why is my account not working?Updated a month ago

To make life easy, we use a password-less login*. This means you no longer need to go through the faff of creating an account, manually having to validate this, and then set a password.

However, if you're having a problem, we would recommend that you double-check the email that we use to contact you for any order updates as this is the email linked to your account. Please try this before your phone number, as you may not have entered this at the checkout.

When you are certain of the correct email:
1. Enter your email address
2. Hit ‘return’ on your keyboard
3. You’ll receive an email with a 4-digit code (this will expire after a few minutes, remember to check Spam / Junk too)
4. Simply enter this code, and this will log you in

If you are still facing difficulties, it's possible that there might have been a spelling error in your email address during the sign-up process. Please don't hesitate to reach out to us HERE—where we'll promptly assist you in finding a solution. Additionally, feel free to let us know if there's anything else you need to know or update in your account in the meantime.

*Note: Our subscription provider, Skio, is a secure platform, so rest assured your personal details are 100% safe while using a password-less login.