Flexible and easy to manage online at anytime.
Free cancellation, full flexibility, shipped globally from the UK and the US to 50 States.It's simple. We send you one box of monthly supplements automatically every month, to your door by tracked delivery.*Our products are designed so you never...
Within your account portal, you’ll notice a variety of options to choose from that relate to managing your subscription. Select from the 4 options in blue circles: Skip (to set the next charge/shipment date into the future) Next order date (to...
To update your shipping information, first log into your account, then complete the following steps: 1. Select the button labelled "Shipping" 2. Your shipping information will then be displayed. Simply hit "Edit" 3. Update the relevant fields, and...
To view your order history, navigate to the top right of your account dashboard and select "Order history". Within this page, you can find information about:• Order number• The date an order was created • Order quantity• Shipping costs•...
In your portal you have full control over when you want your next order date to be—and this can be as many weeks or months away as you need. To update this, log into your account first, then follow these steps to either 'pause' your subscription...
If you need a break from your subscription for whatever reason, you have the ability to skip or gift an order or you can set the next delivery date to any date you choose. First, log into your account, then simply follow these steps: SKIP 1....
If you'd like to update how often you receive your product(s) – and how often you're subsequently billed – this can be easily achieved within your account so you have complete control. To update order frequency, please follow these steps: 1. Click...
To receive an order sooner than it's due to be shipped, you can either select "Order now" use the "Next Order Date" function within your customer portal. ORDER NOW This will pull your order forward to as soon as possible (i.e. you should receive...
You can easily add, remove or swap products in your customer account. Please note that when adding an additional product or increasing your quantity, this will be applicable from your next order date. To pull this forward, you can select "Order...
Within your account portal, you’ll notice a variety of options to choose from that relate to managing your subscription. Cancel Subscription If you’ve decided that Heights isn’t for you, we’ll be sad that you’re leaving. To cancel your...
Cancel Order We pride ourselves on packaging and shipping orders within hours of processing payments, so once your payment has gone through to fulfilment, unfortunately, we can't stop it from being shipped. We do email our customers 3 days before...
You can rejoin the Heights community any time! If you've cancelled a previous subscription, within your customer portal under "Inactive subscriptions" you'll see your cancellation date in the top left area. To resubscribe, follow these steps: Hit...
To make life easy, we use a password-less login*. This means you no longer need to go through the faff of creating an account, manually having to validate this, and then set a password.However, if you're having a problem, we would recommend that...