Heights

Oh no! Sorry to hear that. We always aim to get your order to you perfectly, but every now and then things slip through.Please rest assured that we will do our best to resolve this issue for you as quickly as possible. To do so, please reach out to us <a href="https://www.yourheights.com/pages/contact-us">HERE</a> where our support team will be more than happy to assist you and make this right. &#x1F49B;

Oh no! We are sorry to hear this. We take pride in ensuring our customers receive their orders in perfect condition, but unfortunately these things can happen. 

Please rest assured that we will do our best to resolve this issue for you as quickly as possible. To do so, please reach out to us at <a href="mailto:support@yourheights.com" target="_blank" class="intercom-content-link">support@yourheights.com</a> where our support team will be more than happy to assist you and make this right. 💛

My order has arrived damaged, what now?

Shipping & Delivery

How does the Heights subscription work?

Can I update my information within my account?

How can I update my delivery address?

Can I review my order history?

How do I pause my subscription renewal?

Can I skip my next delivery?

Can I update how often I receive my orders?

How can I receive my next order sooner?

Can I add or edit products within my subscription?

How do I cancel my subscription?

Can I cancel an order that has already been processed?

How can I resume my subscription?

Why is my account not working?

Your Subscription

How do I update my billing information?

Do you store my card information?

When will I get charged for my subscription renewal?

Billing

Can I refer friends and family?

How do I refer a friend?

How can I apply a discount code to my account?

Is there a discount when you subscribe to multiple products?

What if I already subscribe to multiple products, but I’m not receiving the bundle discount?

Discounts

What is your 30 day money-back guarantee?

What is your refund policy?

Refunds

Account & Subscription

Where do you ship, and how much does it cost?

When will my order arrive?

How can I track my order?

There is an issue with my order, what now?

What makes Heights stand out?

Why do you offer subscriptions?

Do you conduct third party testing?

Is Heights environmentally friendly?

Can I recycle the packaging?

General

Vitals⁺ — What's inside?

Who should take Vitals⁺?

When and how do I take Vitals⁺?

Can I open the Vitals⁺ capsule?

Storage, Shelf Life & Quality

What can I expect while taking Vitals⁺?

Can I take other supplements alongside Vitals⁺?

Do you do third-party testing?

Why is my pee more yellow than usual?

Is Vitals⁺ the same as the Smart Supplement?

Vitals⁺

Biotic⁺ — What's inside?

When and how do I take Biotic⁺?

What can I expect while taking Biotic⁺?

Storage, Shelf life and Packaging

Who is Biotic⁺ suitable for?

Why doesn’t it contain prebiotics?

Is Biotic⁺ science backed?

Is there an initial adjustment period or side effects?

Understanding CFUs and Strains

How do Vitals⁺ and Biotic⁺ work together?

Can I take Biotic⁺ and my other supplements together at the same time?

Is Biotic⁺ the same as the Smart Probiotic?

Biotic⁺

Magnesium⁺ — What's inside?

What are the benefits of Magnesium⁺?

Can I take Magnesium⁺ daily?

How is Magnesium⁺ different from other magnesium supplements?

Can I take Magnesium⁺ with other supplements?

When will I feel the benefits of Magnesium⁺?

Are there any side effects associated with Magnesium⁺?

How should I store Magnesium⁺?

Is Magnesium⁺ vegan?

Can I take Magnesium⁺ with my medication?

Who shouldn’t take Magnesium⁺?

Magnesium⁺

There is an issue with my order, what now?Updated a month ago