When will my order arrive?Updated 2 months ago

Once your order has been processed, please allow up to 3 business days for dispatch. We’ll email you as soon as it’s on the way, complete with your tracking details.

Estimated delivery times:

🇬🇧 UK: 2-3 business days
🇪🇺 EU: 3-7 business days
🇺🇸 US: 3-8 business days
🌎 Rest of the world: 5-10 business days

You'll receive an email confirmation when your order has been dispatched. Once you have your order number, you can track your order here.

📬 Haven’t received your order?

If your delivery hasn’t arrived within the estimated timeframe and you haven’t had any updates, please contact us HERE—we'll be happy to help track it down.

🔔 A note for new subscribers:

If you’ve just joined Heights with a subscription, your customer portal will show the shipping date of your next order, not your first one. But don’t worry—your initial order is already on its way! You’ll receive email updates as it progresses.