Our goal is to make sure that you're happy and have the best experience possible with us. If you have decided Heights is not for you—we will try not to take it to heart 💔 Notify us within 30 days of your first purchase and we will take the...

If you&apos;ve decided Heights isn&apos;t for you, we&apos;ll try not to take it personally. &#x1F494;Our main goal is your satisfaction and ensuring you have the best experience with us. If our products don&apos;t meet your expectations, we provide a hassle-free refund* on your first order within 30 days of delivery, no questions asked.To inquire about our 30-day happiness guarantee, please contact our support team <a href="https://www.yourheights.com/pages/contact-us">here</a><a href="mailto:support@yourheights.com"></a>. We would be happy to assist you. *Refund does not include shipping, duties or taxes paid; limited to one refund per product. <hr> &#x2B50;&#xFE0F; Remember there&#x2019;s no such thing as a quick fix when it comes to your mental and physical health. Nutrients take their time to reach optimal levels in the body, so being patient really is worth it! Feel free to check out our blog post on this <a class="intercom-content-link" href="https://www.yourheights.com/blog/heights-hq/what-differences-will-you-see-when-you-start-taking-the-smart-supplement/" target="_blank">here</a>.

What is your 30 day money-back guarantee?

We hope you have loved using our products as much as we loved creating them, however, if you are unsatisfied and would like to return an order, please read below to find out more. New customers If you are not satisfied with your purchase, we offer...

What is your refund policy?

Heights

Your satisfaction is important to us. Learn more about our refund policy.

Refunds

Account & Subscription

How does the Heights subscription work?

Can I update my information within my account?

How can I update my delivery address?

Can I review my order history?

How do I pause my subscription renewal?

Can I skip my next delivery?

Can I update how often I receive my orders?

How can I receive my next order sooner?

Can I add or edit products within my subscription?

How do I cancel my subscription?

Can I cancel an order that has already been processed?

How can I resume my subscription?

Why is my account not working?

Your Subscription

How do I update my billing information?

Do you store my card information?

When will I get charged for my subscription renewal?

Billing

Can I refer friends and family?

How do I refer a friend?

How can I apply a discount code to my account?

Is there a discount when you subscribe to multiple products?

What if I already subscribe to multiple products, but I’m not receiving the bundle discount?

Discounts

Where do you ship, and how much does it cost?

When will my order arrive?

How can I track my order?

There is an issue with my order, what now?

Shipping & Delivery

What makes Heights stand out?

Why do you offer subscriptions?

Do you conduct third party testing?

Is Heights environmentally friendly?

Can I recycle the packaging?

General

Vitals⁺ — What's inside?

Who should take Vitals⁺?

When and how do I take Vitals⁺?

Can I open the Vitals⁺ capsule?

Storage, Shelf Life & Quality

What can I expect while taking Vitals⁺?

Can I take other supplements alongside Vitals⁺?

Do you do third-party testing?

Why is my pee more yellow than usual?

Is Vitals⁺ the same as the Smart Supplement?

Vitals⁺

Biotic⁺ — What's inside?

When and how do I take Biotic⁺?

What can I expect while taking Biotic⁺?

Storage, Shelf life and Packaging

Who is Biotic⁺ suitable for?

Why doesn’t it contain prebiotics?

Is Biotic⁺ science backed?

Is there an initial adjustment period or side effects?

Understanding CFUs and Strains

How do Vitals⁺ and Biotic⁺ work together?

Can I take Biotic⁺ and my other supplements together at the same time?

Is Biotic⁺ the same as the Smart Probiotic?

Biotic⁺

Magnesium⁺ — What's inside?

What are the benefits of Magnesium⁺?

Can I take Magnesium⁺ daily?

How is Magnesium⁺ different from other magnesium supplements?

Can I take Magnesium⁺ with other supplements?

When will I feel the benefits of Magnesium⁺?

Are there any side effects associated with Magnesium⁺?

How should I store Magnesium⁺?

Is Magnesium⁺ vegan?

Can I take Magnesium⁺ with my medication?

Who shouldn’t take Magnesium⁺?

Magnesium⁺